Useful systems begin with listening.
Software requirements rarely arrive as complete technical specifications. They begin as difficulties experienced by people doing their everyday work: repeated steps, disconnected records, delayed decisions, and interfaces that make simple tasks harder.
The most dependable systems are shaped with users, not merely delivered to them.
Listening continues after deployment. Feedback, observation, and small refinements are part of development—not corrections to something already finished. A system becomes genuinely useful when its design reflects the people, responsibilities, and constraints around it.